https://youtu.be/JmfeUgvkwsw?si=4oVESDbEkEt0IHHD
(Scroll to the bottom of the page to watch a short video that explains this process.)
Our goal is to make sure you are fully comfortable with every part of your purchase—from the cabinet itself to shipping and support. If anything below is unclear or raises questions, please contact us before your order ships.
Order confirmation
After your order is placed, you will receive a detailed confirmation email within two business days. This email confirms what you purchased, the delivery address, estimated timelines, and next steps. We ask that you review this information carefully and reply confirming that everything is correct and that you agree to our shipping and inspection requirements.
Freight shipping overview
All arcade cabinets ship via LTL freight (less-than-truckload). Freight delivery is very different from parcel delivery like Amazon or UPS, and it’s important you understand what to expect.
Before delivery, we strongly recommend watching the short video linked on this page that explains freight inspection.
Inspecting your arcade at delivery
Shipping damage is rare, but it can happen. Proper inspection protects both you and us by allowing the insurance we purchase to be used if needed.
Here’s how inspection works:
Before signing anything, visually inspect the cabinet itself for shipping damage. Scuffed cardboard or pallet damage does not count—only damage to the cabinet.
If you see cabinet damage, refuse the shipment.
If you do not see cabinet damage, sign for the freight.
After signing, you may unwrap the cabinet. If cosmetic damage is discovered at that point, note it on the paperwork while the driver is present.
Once you sign and accept the shipment, the cabinet becomes yours. In the event of verified shipping damage, we will coordinate repair or replacement.
Residential delivery
Residential deliveries are curbside. The truck is equipped with a lift gate, and the driver will remove the cabinet from the truck and place it at the curb. Many drivers will move the pallet to the outside of the garage if there are no steps, but this is not guaranteed.
Drivers do not enter homes, garages, or assist with setup. The driver is an independent freight employee, not an Awesome Arcades employee.
Business delivery
Business deliveries typically occur during normal business hours and may not include a pre-delivery phone call unless requested. Business deliveries are also curbside unless additional services are arranged in advance.
Delivery scheduling
Deliveries occur Monday through Friday between 9am and 5pm. For residential deliveries, the freight company will call to schedule a delivery window. You must schedule delivery within two days of their call or storage fees may apply.
If you schedule a delivery and are not available when the truck arrives, the carrier will charge a missed delivery fee. If an incorrect delivery address is provided, rerouting fees may apply.
Inside delivery and stairs
Basic inside delivery (such as into a garage or just inside a doorway) may be available for an additional fee and must be arranged and paid for in advance. These deliveries are flat-surface only—no stairs, steps, or raised thresholds.
If you need the cabinet moved up or down stairs or placed into a specific room, white glove delivery is required. This involves a local moving company and typically costs significantly more. Many customers choose to hire their own local movers for this service.
Returns and pallets
If a cabinet is returned for any reason, it must be palletized exactly as it arrived. Do not discard the pallet. Freight companies will not accept unpalletized cabinets. Refunds are issued only after the cabinet is returned and inspected.
Expedited shipping
Expedited freight service is available for an additional cost and must be arranged before shipping. Expedited service prioritizes processing and transit but does not include air freight unless specifically arranged.
Local pickup
Local pickup is available at no charge.
Refused or undeliverable shipments
Any order returned to our warehouse due to failure to coordinate delivery is subject to return shipping costs and a restocking fee.
We maintain excellent relationships with our freight carriers and rarely encounter issues because we take the time to educate customers upfront. If you have questions, please contact us before shipping so we can make sure everything goes smoothly.
